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Channel: Personas – Customer Experience Matters®
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Big Lots CEO Is Enamored With Jennifer, a Persona

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A few weeks ago, the Wall Street Journal published a blog post: Why One Lady Was Mentioned 25 Times on an Earnings Call. The title of the article caught my attention. What makes Jennifer such an important customer to retail store chain Big Lots that CEO David Campisi would mention her so many times on a single […]

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